FAQ

• General Information

  What is Super Hide IP used for？
  Super Hide IP is the most advanced Internet security and privacy software that protects users to surf online anonymously and safely by hiding their IP address. It provides you with the super efficient and easy-to-use cloaks to conceal your real IP address, protect your security while surfing the Internet, bypass any form of censorship, un-ban the third party's blocking imposed on you or your track, and more!
  
  Why hide my IP with Super Hide IP?
  Hackers can easily access any information out of you via your real IP address. They can track and log your online activities by your IP to send you ads or spam, what is worse, they can even get to your physical address and do further damage to you and your family. Super Hide IP can prevent your surfing habits and your Internet activities from being tracked by hackers or other identity thieves. With this tool, you will never be hacked, and you can access anywhere you want. It is definitely your ultimate free online protection.
  
  How is it working？
  Super Hide IP can connect to our servers and gets the most stable, fresh and fast working IP location called proxy. Then it puts that information in your browser such as Firefox, Internet Explorer or Opera. Your real IP address and location will become inaccessible. So you can browse with completely concealed identity.
  
  Is it safe to use?
  Super Hide IP is 100% safe and secure and has been used by thousands upon thousands of clients around the world to quickly and easily protect their online security and anonymity. It does not track any browser for personal information from the user. The software has been independently tested and guaranteed to be 100% spyware free.

• Order Support

  Why to get Super Hide IP?
  With Super Hide IP, your computer could automatically connect to our servers and gets more stable, fresh and fast proxies, not only in the US, i.e. you can obtain global proxies including UK, Israel, Canada, Germany, Japan, Brazil, China, etc., along with changing your IP address at any frequency at your will or simply choosing the automatic mode. Besides, you can also enjoy our free upgrades and support for life.
  
  How can I order it?
  We recommend you Secure Online Ordering - the Instant Delivery! By Secure Online Ordering (Credit Card or PayPal), you could receive Serial Number via email within several minutes after your payment.
  
  Are my credit card details secure?
  We understand your concern for having your personal information secure. All Payments are processed through PayPal & Plimus secure server. We neither keep any credit card details on our site, nor store any credit card information on our servers. Also we will never share, sell, or trade your personal information to third parties.
  

• Payment & Refund

  How much does Super Hide IP cost?
  Super Hide IP is now as low as $29.95 for Lifetime License. We strongly suggest using the free versions of Super Hide IP before making the purchase.
  
  Are there any other hidden charges?
  There are no any forms of hidden charges. You only pay what you see on the purchase page.
• Is Super Hide IP free for upgrades?
  Yes, you are entitled to enjoy the free upgrades as long as you have a valid subscription. Always use the latest version of Super Hide IP to keep the best performance.
• Do you offer discounts for suite license?
  Yes, absolutely. Now only for $69.85 to enjoy the Super Privacy Package, you can enjoy 30% off discount. Includes Super Hide IP, Super Clear Cookies, and Super Clear History (worth $99.85 in total).
• What is the refund policy?
  In case you are not satisfied with the Super Hide IP service, contact us within 30 days of purchase and we will refund your credit card for the full amount charged. It will take 3~7 business days for the credit to appear on your account after the refund request has been approved.

• Subscription

  When will I receive my Serial Number after purchasing?
  Your Serial Number will be sent immediately after the order has been processed. Please note some small delays may occur in verifying your credit card details under some circumstances. If you have any trouble in this process, please feel free to contact our support team.
  
  I just purchased online, but I didn't receive my SN via email. What happened?
  Hopefully you've received the Confirmation Email including your SN sent by our Auto Reply Email System within several minutes after your payment. In case you haven't got it in time, it might be blocked by the anti-spam filters. Please check your junk or spam folder. Should you have any further questions, please contact us at support@superhideip.com. We guarantee an answer within one business day at the very most!
  
  What if I lost the serial number?
  If you lost your serial number, please do not worry and feel free to contact us to request your original SN. Please provide us with detailed information about your purchase, such as order ID, email address, user name, etc. to: support@superhideip.com. We will send you the serial number within 1 business day after receiving your request email.
  

• Technical Troubleshooting

  How to hide my IP address with it?
  With Super Hide IP, all you have to do is selecting a country from "Choose IP Country" option and then click Hide IP button. That's it! You can also click Check IP button to to get information about the fake IP directly.
  
  Where can I find my IP on Internet?
  With its user-friendly interface, you can simply click Check IP button, or turn to alternative web sites like http://www.whatismyip.com and http://www.whatismyipaddress.com.
  
  How about its compatibility?
  Super Hide IP works with Internet Explorer, Firefox, Opera, Maxthon, MyIE and is compatible with all types of routers, firewalls, home networks, wireless networks and any other kind of Internet.
  
  Is it easy to uninstall?
  Absolutely. You can uninstall Super Hide IP by its built-in function: Please go to Start Menu -> All Programs -> Super Hide IP -> Uninstall Super Hide IP. You'll uninstall it easily and quickly.